Privacy Policy
Last Updated: November 27, 2024
Who We Are
This Privacy Policy describes how Exclusivecreativ (referred to as "we", "us", or "our") collects, uses, and protects personal information when you visit our website and use our flower bed and balcony arrangement services.
Jurisdiction and Scope
Our website and services are primarily directed to individuals located in the United States, and this Privacy Policy is designed to comply with applicable U.S. federal and state privacy and consumer protection laws.
We do not specifically target or market our services to individuals in the European Economic Area (EEA) or the United Kingdom. However, if you are located in the EEA or the UK and the General Data Protection Regulation (EU) 2016/679 ("GDPR") or the UK GDPR applies to our processing of your personal data, the GDPR-specific explanations below (for example, regarding legal bases and your data subject rights) will apply in addition to the rest of this Privacy Policy.
Information We Collect
We may collect the following types of information when you interact with our website or contact us:
Contact details: such as your name, email address, and phone number when you fill out our contact forms or communicate with us.
Project information: details about your outdoor space, preferences, and any information you choose to provide about your garden or balcony.
Technical data: basic information collected automatically, such as your IP address, browser type, general location, and pages visited, which helps us improve our website. This may be gathered through cookies and similar technologies.
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries and provide customer support.
- To prepare and deliver consultation, design, and gardening services you request.
- To operate, maintain, and improve our website and services.
- To send you important service-related updates or information you have requested.
- To comply with applicable laws, regulations, and legal obligations.
Legal Basis for Processing (GDPR, where applicable)
Where required by applicable law, including where the GDPR or similar laws apply to you (for example, if you are located in the EEA or the UK), we process your personal data on the following legal bases:
- Your consent (for example, when you actively provide information through our contact forms or agree to the use of non-essential cookies).
- The necessity to perform a contract or take steps at your request before entering into a contract (for example, to provide consultation, design, and gardening services).
- Our legitimate interest in communicating with clients and improving our services, provided that such interests are not overridden by your rights and interests.
- Compliance with a legal obligation, where processing is necessary for us to comply with laws to which we are subject.
Cookies and Similar Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. For more detailed information about how we use cookies and how you can manage your preferences, please review our Cookies Policy.
How We Share Information
We do not sell your personal information.
We may share your information in the following limited circumstances:
- With trusted service providers who assist us in operating our website or delivering services (such as hosting providers or mapping services), and only to the extent necessary for them to perform their work.
- When required by law, regulation, or legal process, or to respond to valid requests from public authorities.
- To protect our rights, privacy, safety, or property, and that of our clients or others, in accordance with applicable law.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When data is no longer needed, we will delete it or anonymize it in a secure manner.
Your Rights and Choices
Depending on your location and applicable law, you may have certain rights regarding your personal information. For individuals located in the United States, these rights may vary by state and can include rights of access, deletion, and certain choices regarding how we use and disclose your information, subject to legal limitations.
If you are located in the EEA or the UK and the GDPR or UK GDPR applies, you may also have the following rights (subject to conditions under applicable law):
- The right of access to obtain confirmation as to whether we process your personal data and to receive a copy of such data.
- The right to rectification of inaccurate or incomplete personal data.
- The right to erasure ("right to be forgotten") where there is no compelling reason for us to continue processing your data.
- The right to restriction of processing in certain circumstances.
- The right to data portability, where applicable, to receive your data in a structured, commonly used, and machine-readable format.
- The right to object to certain processing activities based on legitimate interests.
- The right to withdraw consent at any time when processing is based on your consent, without affecting the lawfulness of processing before withdrawal.
If you are in the EEA or the UK, you also have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.
To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We may need to verify your identity before responding to your request, and certain requests may be subject to legal exceptions.
Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
Children's Privacy
Our website and services are intended for adults and are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected personal data from a child, we will take steps to delete such information as soon as possible.
Links to Other Websites
Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of those third-party sites. We recommend that you review the privacy policies of any external websites you visit.
International Visitors and Data Transfers
If you access our website from outside the United States, please be aware that your information may be processed in the United States, where data protection laws may differ from those in your country or region.
Where required by law (for example, if you are located in the EEA or the UK and the GDPR or UK GDPR applies), we will implement appropriate safeguards for international transfers of personal data, such as standard contractual clauses approved by the European Commission or other legally recognized transfer mechanisms.
By using our website, you acknowledge that your information may be transferred to and processed in the United States and other countries in accordance with this Privacy Policy and applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. When we make changes, we will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this page periodically to stay informed about how we protect your information.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at help@exclusivecreativ.world or call +12123106600.